Returns and Refund policy
At Cadeno.store, customer satisfaction is our top priority. Our refund policy is designed to provide you with a hassle-free shopping experience. We understand that online shopping can be a bit of a hassle, so we have tried to make the returns process as transparent and simple as possible. To ensure you are fully informed before starting the returns process, please read the following guidelines and terms carefully.
30-Day Return Policy
Our returns policy is valid for 30 days from the date you receive your item. We understand that sometimes it can take more time to decide whether to keep or return an item, so we offer a 30-day time frame for your peace of mind. However, if it has been more than 30 days since the delivery date, we are sorry that we cannot accept your refund or exchange. This helps us ensure fairness and transparency in our service to all customers.
What Items Are Eligible for Returns or Exchanges?
Items must be in their original condition to be returned:
Original Condition: Items must be in their original condition: unwashed and unworn. Items that are not in this condition will not be accepted.
Final Sale Items: Final sale items cannot be returned or exchanged.
Return Process
Contact Us: Please contact us via email at [email protected], providing your order number and reason for return.
Get Return Address: We will provide you with a return address.
Return Item: Please return the item/order to us at the address provided.
Provide Tracking Number: Please provide a tracking number so we can track your return.
Cancellations
Within 24 Hours: Orders that can be cancelled within 24 hours of payment will be fully refunded.
After 24 Hours: We do not accept cancellations after 24 hours. Once an order has been shipped, we will not accept cancellations. However, if you simply want to change the color or size of your order, there is no need to cancel the order.
Refund Processing
We will notify you once we have received and reviewed your return and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original method of payment within 5 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Late or Missing Refunds
If you still haven’t received your refund, please check the following steps:
Check Your Bank Account: First, check your bank account.
Contact Your Credit Card Company: Then, contact your credit card company. It may take some time for your refund to be officially credited.
Contact Your Bank: Next, contact your bank. There will usually be a processing time before your refund is credited.
If you’ve done all of this and still haven’t received your refund, please contact us via email at [email protected].
Contact Us If You Need Further Assistance
If you have any questions about our cancellation policy or any other issues, please contact our customer service for prompt assistance. We’re here to help and ensure you have the best shopping experience at Cadeno.store.
Email: support@cadeno.store
Address: 917 S Kilson Dr, Santa Ana, CA 92701, USA
Mon – Fri | 10:00 am – 06:00 pm (PST)