FAQs

1. What is the Processing and Delivery Time?

Order processing time is usually 1-3 business days. Once the order is processed, the shipping time is 7-15 days depending on your location and shipping conditions. For more details, please see our Shipping Policy.

2. How Do I Track My Order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website or on our tracking page.

3. Can I Cancel an Order After It Has Been Placed?

You can cancel your order within 24 hours of payment for a full refund. After 24 hours, we do not accept cancellation requests. Please contact us immediately if you need to cancel your order.

4. What is Cadeno.store Return Policy?

You can return the product within 30 days of receiving it. The product must be in its original condition, unused and with all tags attached. For more details, please refer to our Returns and Refunds Policy.

5. Which shipping company do you use?

We work with leading shipping companies such as FedEx to ensure your order is delivered on time and in perfect condition. FedEx’s extensive network and professional service ensure your order reaches you quickly and securely.

6. What payment methods do you accept?

We accept payment through popular methods such as PayPal and Payoneer.

7. What if my package is lost/stolen?

Cadeno.store is not responsible for lost or stolen packages. If your tracking information says your package has been delivered to your address and you have not received it, please report it to the appropriate carrier using the information provided to you on our tracking page. If you have any further questions about how to do this, please contact our customer support team at [email protected] .